Privacy Policy

CrowdWatch ("CrowdWatch," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and related services (collectively, the "Service"). By accessing or using CrowdWatch, you agree to the terms outlined in this Privacy Policy.

For any questions or concerns regarding this policy or your data, please contact us at contact@exception.network.

1. Information We Collect

We collect several types of information to provide and improve our Service to you:

• Personal Information: This includes information that can identify you personally, such as your name, email address, Payment details, company name (if applicable), and any other information you voluntarily provide during account registration, profile setup, or when contacting support.
• Usage Data: This includes information automatically collected about your interactions with the Service. Examples include pages visited, features used, clicks, time spent on specific sections, search queries, and general activity patterns within the platform.
• Device and Connection Information: We automatically collect information about the device and browser you use to access the Service, such as your IP address, operating system, browser type and version, device identifiers (if applicable), and timezone settings.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities, remember your preferences, analyze usage trends, administer the website, track users' movements around the site, and gather demographic information about our user base. You can control the use of cookies at the individual browser level, but disabling cookies may limit your use of certain features or functions on our Service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, maintain, and improve our Service.
• To create and manage your account, process transactions [**(if applicable)**], and send you related information, including confirmations and invoices.
• To respond to your comments, questions, and requests, and provide customer service and support.
• To send you technical notices, updates, security alerts, and support and administrative messages.
• To communicate with you about products, services, offers, promotions, rewards, and events offered by CrowdWatch and others, and provide news and information we think will be of interest to you (you can opt-out of marketing communications).
• To monitor and analyze trends, usage, and activities in connection with our Service to understand user behavior and improve the user experience and platform performance.
• To detect, investigate, and prevent fraudulent transactions, security incidents, and other illegal activities, and protect the rights and property of CrowdWatch and others.
• To personalize and improve the Service and provide content or features that match user profiles or interests.
• To comply with legal obligations and enforce our terms and policies.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With Service Providers: We may share your information with trusted third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processors [**(if applicable)**], cloud hosting providers, email service providers, analytics providers). These partners are bound by strict confidentiality agreements and are only permitted to use your information to perform services for us.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, regulation, or valid legal process (such as a subpoena or court order); (ii) protect and defend the rights or property of CrowdWatch; (iii) prevent or investigate possible wrongdoing in connection with the Service; (iv) protect the personal safety of users of the Service or the public; or (v) protect against legal liability.
• In Connection with a Business Transaction: If CrowdWatch is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect the security of your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure software development practices, and regular security assessments. However, please be aware that despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable law (such as GDPR for EEA/UK residents), you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing purposes).
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.

To exercise any of these rights, please contact us at contact@exception.network. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

6. Data Retention

We retain your personal data for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, such as maintaining your account and providing the Service, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the [**Specify primary hosting country/region, e.g., United States**] and choose to provide information to us, please note that we transfer the data, including personal data, to [**e.g., the United States**] and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

8. Cookies and Tracking Technologies

As mentioned in Section 1, we utilize cookies and similar technologies. These help us analyze trends, administer the Service, track users' movements, and gather demographic information. Cookies allow us to remember user preferences and settings, facilitate logins, and personalize your experience. You can manage your cookie preferences through your browser settings, but disabling them may affect the functionality of certain parts of our Service.

9. Children’s Privacy

Our Service is not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on our Service prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: contact@exception.network.